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1- Reservations:
All reservations should be made in writing either by
e-mail or fax according with the follow information:
Fax: (506) 2227 0101 –
(506) 2227 5454
E-mails: sales@marbellatours.com
2-
Payments:
Payment
in advance is required for all arrangements in US$D
equivalent without any bank or courier charges for Marbella
Tours & Travel by bank draft or official bank transfer.
If no date of payment is given in the correspondence
the following terms apply:
INDIVIDUALS: Full payment
due 30 days prior to arrival
GROUPS: 40 % deposit
due 60 days prior to arrival balance due 30 days prior
to arrival
If this final installment is not received
when due, Marbella Tours & Travel reserves the right
to treat the reservation as CANCELLED.
3-
Payments Forms:
All
payments may be made by Certificate Checks, Money Order
draw on an International Bank Account or by AMEX, Master
Card or VISA International Credit Card.
Checks
should be made payable to “Agencia de Viajes Marbella
S.A.” and sent to the following address:
Mailing
address:
Marbella Tours
SJO # 2508
7979 NW
21st
Doral, FL 33122
USA.
Wire
Transfer:
Payment
in advance is required for all arrangements by wire
transfer to our agency in U$D equivalent, without any
bank charge for Marbella Tours & Travel by bank
draft or official bank transfer. The Bank of San Jose
will be the recipient bank for the transferences of
funds to be credited into our checking account. For
the above mentioned reason, following are the correspondent
instructions for remittances:
TRANSFER
FUNDS TO: Wachovia Bank, NA
(New York International
Branch)
New York, NY, USA
SWIFT: PNBPUS3NNYC
ABA:
026005092
ACCOUNT BETWEEN BANKS: 2000192000042
BENEFICIARY
BANK: Banco San José, S.A.,
San José, Costa Rica
SWIFT:
BSNJCRSJ
BENEFICIARY NAME: AGENCIA DE VIAJES MARBELLA
S.A.
BENEF. ACCOUNT NUMBER: 802018042.
Each
transfer bank has a cost and the total cost depends
your local bank and transfer distance.
You can not
discount this total from your final total amount services.
We
must be advised by e-mail or fax each time you send
a wire transfer – that is advised of the name of bank
used, deposit date, deposit hour, amount sent and what
the payment is for. This is the only way we can trace
these transfers.
Credit
card Conditions:
Our
Credit Card payment Conditions are:
1)
We only accept INTERNATIONAL AMEX, Master Card or Visa
cards.
2) The total amount of the package will increase
5% for the credit card operation expenses.
3) We
will need SCANNERS copies of your credit card (both
sides) used and valid passport (where the picture is)
and send to us by e-mail.
4) Also you will have to
complete our "Credit Card Authorization Form”.
Please contact us at sales@marbellatours.com in
order to request a Credit Card Authorization Form, we
will send you, sign it up and send us by e-mail or fax.
4-
Note about Prices:
Prices
are accurate and available at time of publication. Marbella
Tours & Travel reserves the right to alter quoted
prices without notice to reflect changes in hotels fares,
land services or tax increases.
5-
Cancellation Policy:
Any
cancellation submitted to seller by buyer must be in
writing and signed by buyer. Marbella Tours & Travel
will not refund any cancellations made within 15 days
or less before arrival client date. Exceptions are made
under management consent.
We recommend that participants
purchase short-term travel insurance covering baggage
loss, accident life and trip cancellations. This is
available through many travel agencies and through leading
insurance companies.
6-
Responsibility:
Marbella
Tours & Travel a recognized tour company acts only
as agent for the passenger in regards to travel, whether
by car, motor coach, railroad, boat or plane. We assume
no liability during such travel for injury, damage,
loss accident, delay or irregularity which may be occasioned
either by reason of defect in any vehicle or for any
reason whatsoever, or through the acts of default or
any company or person engaged in covering the passenger
or in carrying out the arrangement of the tour.
Marbella
Tours & Travel cannot be held responsible for losses
or additional expenses due to delay, hotel or airline
irregularities, sickness, weather or any tours, schedules
and rates and to cancel or substitute stops on any tour
without notice, and to use the services or affiliated
companies as deemed necessary.
We reserve the right
to make reasonable changes and/or substitutions in the
itinerary where deemed necessary. Baggage is at owners
risk entirely.
No refund can be made for unused hotel
rooms, meals, sight-seeing trips or tours unless arrangements
are made at time of booking.
Note: When other individuals
or companies are used to provide services, their insurance
payment and cancellation policies will apply.
7-
Conduct:
Marbella
Tours & Travel reserves the right to require any
individual to withdraw from any tour or package at any
time, if the company deems his acts or conduct detrimental
to, or not compatible with the interest, harmony, comfort
or welfare of the tour as a whole. No refund for services
will apply in these situations.
8-
Health Problems:
Persons
with medical problems should make them know to Marbella
Tours & Travel in the reservation moment. We reserve
the right to disqualify anyone at any time during the
tour or package if it is felt that the individual is
physically incapable and/or if this individual continued
participation will jeopardize the safety of the group
or handicap the normal functioning or scheduling of
the tour or package. Marbella Tours & Travel assumes
no responsibility for special arrangements necessary
or problems experienced for and/or by passengers physically
unable to participate in the planned activities.
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